Privacy Policy
Last Updated: February 25th, 2025
This Privacy Policy (“Policy”) describes how LexIQ Inc., a Delaware corporation (“LexIQ,” “Company,” “us,” “we,” or “our”) collects, uses, shares, and protects Personal Data (as defined below) in connection with your and your Authorized Users’ access to and use of the Service (as defined in the LexIQ Terms of Service (“Terms”)). This Policy is incorporated into and forms part of the Terms. Unless otherwise defined in this Policy, capitalized terms shall have the meanings assigned to them in the Terms. If you do not agree with this Policy, you must not access or use the Service.
1. Scope
1.1 Service Context. The Service is intended for use by legal and business professionals (collectively “Clients”) and their Authorized Users, typically in a business capacity. As such, our primary focus is on providing an AI-enabled document drafting, review, and analytics platform for commercial organizations, rather than collecting information from individuals acting in a personal or household context.
1.2 Relationship to the Terms. This Policy applies to our handling of Personal Data in connection with the Service. To the extent there is any conflict between the Terms and this Policy with respect to privacy or data protection obligations, this Policy will govern, except where the Terms expressly override this Policy.
1.3 Exclusions. This Policy does not apply to any data that LexIQ may process on behalf of third parties in contexts outside the Service, nor does it govern the privacy practices of any third parties that integrate with or link to our Service. Please consult the respective privacy statements of any Third-Party Products for details regarding their data handling practices.
2. Definitions
The following definitions apply in addition to (and, where applicable, supplement) those set forth in the Terms:
“Personal Data” means any information relating to an identified or identifiable natural person.
“Usage Data” means statistical and analytical data or other information that LexIQ collects or generates regarding the access and performance of the Service, as further described in Section 3.2 of this Policy.
“You” or “your” means you, as an individual accessing the Service on behalf of a Client, or the Client itself, as defined in the Terms.
3. Information We Collect
3.1 Client-Provided Information.
We may collect, store, and otherwise process the following categories of Personal Data from Clients and their Authorized Users when you choose to provide such data to us directly or through your Third-Party Products:
Contact Information. This includes your name, email address, phone number, mailing address, and similar information if provided in connection with setting up your account, subscribing to updates, or requesting support.
Account Credentials. Usernames, passwords, security questions, or other forms of authentication tied to your access and use of the Service.
Payment or Billing Data. If you pay for the Service through an Accepted Payment Method, we or our payment processors (e.g., Stripe) may collect certain billing information, including credit card details, billing addresses, or other financial account data.
Correspondence and Feedback. Any communications you send us (e.g., support requests, questions) or feedback you provide (e.g., suggestions for improvements).
3.2 Usage Data.
As described in the Terms, LexIQ may automatically collect and analyze data related to how Clients and Authorized Users access and use the Service. This “Usage Data” may include:
Device and Log Data. IP addresses, device types, operating system and browser details, and timestamps for Service usage.
Analytics Data. Data about feature use (e.g., frequency of accessing certain functions, or usage of AI drafting tools), performance metrics, and error/crash reports.
Aggregate or De-Identified Data. Data that is no longer reasonably capable of identifying a specific individual.
We use Usage Data to improve and enhance the Service, develop new products or features, and generate aggregate statistics (for example, to measure how often users engage with a particular feature).
3.3 Third-Party Products.
Some Clients choose to integrate or connect external platforms, such as document management systems or cloud storage providers, with the Service (“Third-Party Products”). The collection of data through such integrations (including Personal Data that may be contained in your Client Data stored on those Third-Party Products) is governed by this Policy solely in relation to our handling of that data once received within our Service. Your relationship with such Third-Party Products is governed by their respective privacy policies and terms.
4. How We Use Personal Data
4.1 Service Provision and Account Administration.
We use Personal Data to:
Facilitate your access to and use of the Service (including to set up or manage your user account and authenticate your login credentials).
Provide customer support, respond to inquiries, and send you technical notices or updates.
4.2 Service Improvements and Research.
We use Personal Data and Usage Data for internal research, troubleshooting, analytics, and product development purposes. This includes analyzing the operation of the Service, diagnosing issues, and evaluating ways to improve performance, user experience, and available features.
4.3 Communications and Marketing.
We may send you information about new features, events, promotions, or other news about LexIQ. You can opt out of receiving marketing-related communications at any time by following the unsubscribe instructions included in such communications or by contacting us at the email address provided in Section 14 of this Policy. Even if you opt out of marketing messages, we may still send you service-related messages (e.g., security alerts or administrative notifications).
4.4 Legal and Compliance.
We may process Personal Data to comply with applicable laws or regulations, respond to lawful requests, or to protect our rights and the rights of our Clients, Authorized Users, or the public as required or permitted by law. This may include using Personal Data in connection with legal claims, compliance, regulatory, and investigative purposes as described in our Terms.
5. Sharing and Disclosure of Personal Data
5.1 Service Providers.
We may share Personal Data with third-party vendors and service providers who assist us in operating the Service, such as data hosting, analytics, customer support, email delivery, or payment processing (e.g., Stripe). These service providers are contractually bound to handle Personal Data in a manner consistent with this Policy and our instructions.
5.2 Business Transactions.
We may disclose or transfer Personal Data as part of any merger, sale, financing, or transfer of some or all of our business assets. In such cases, we will make reasonable efforts to ensure that any acquiring entity will continue to process Personal Data in a manner consistent with this Policy.
5.3 Legal Requirements.
We may disclose Personal Data if required to do so by law or if we have a good-faith belief that such disclosure is necessary to comply with applicable laws, regulations, subpoenas, or court orders; to enforce our Terms; or to protect and defend the rights, property, or safety of LexIQ, our Clients, or third parties.
5.4 With Your Consent or at Your Direction.
We may share Personal Data with other third parties when you explicitly direct us to do so, or when you have otherwise provided your consent.
6. Cookies and Similar Technologies
6.1 Cookies and Local Storage.
Like many online services, we may use cookies, local storage objects, web beacons, or similar technologies to analyze trends, administer the Service, track users’ movements around the Service, and gather demographic information about our user base as a whole.
6.2 Types of Cookies.
Essential Cookies. Necessary for the functioning of the Service, such as user authentication.
Analytics Cookies. Help us analyze Service usage and performance (e.g., to identify popular pages or features, or gauge overall traffic).
Preference Cookies. Remember your preferences and settings for the next time you visit.
6.3 Your Choices.
You can typically control or disable cookies in your browser settings. However, doing so may limit your ability to use certain features of the Service.
6.4 Do Not Track.
Our Service does not respond to “Do Not Track” signals. For more information on “Do Not Track,” you may visit www.allaboutdnt.com.
7. Data Security
7.1 Security Measures.
We maintain industry-standard administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of Personal Data in our possession. As a Microsoft Word Add-in hosted in Azure, we leverage Microsoft’s robust set of security controls and compliance capabilities. We will not reduce the level of protection of your Personal Data without notifying you.
7.2 Client Responsibilities.
Clients and Authorized Users share responsibility for protecting their login credentials and promptly notifying us of any unauthorized use of their accounts or suspected security incidents. We recommend you implement strong passwords, use multi-factor authentication when available, and keep your systems up to date with security patches.
7.3 Incident Response.
In the event of a data breach or security incident affecting your Personal Data, we will notify you as required by applicable law. Notice may be provided via email, an in-Service alert, or other means consistent with applicable law.
8. Data Retention
8.1 Retention Period.
We retain Personal Data for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, enforce our agreements, or fulfill legitimate business interests. The factors determining our retention periods may include:
The length of your subscription and any renewal terms;
Whether we have an ongoing relationship with you or your organization;
Compliance with legal, contractual, or regulatory obligations.
8.2 Deletion of Client Data.
Upon termination or expiration of your subscription, we will handle Client Data (which may contain Personal Data) as set forth in the Terms, including a wind-up period to allow you to retrieve your data. After that period, we will securely delete or anonymize such data unless legally required or permitted to retain a copy.
9. Your Rights and Choices
9.1 Access and Correction.
If you have an account on the Service, you may access, update, or correct certain Personal Data directly through your account settings or by contacting your Administrator. If you have additional requests regarding your Personal Data, please contact us as set forth in Section 14 of this Policy.
9.2 Marketing Opt-Out.
You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in each email, or by contacting us at [email protected]. Please note that even after you opt out of receiving marketing communications, you may continue to receive service-related and other non-marketing emails from us.
9.3 Limitations.
Certain requests to exercise your rights may be limited: for instance, if fulfilling the request would violate the rights of others or if you are asking us to delete data we are required by law (or have compelling legitimate interests) to keep. We may request additional information from you to verify your identity and evaluate your request.
10. International Data Transfers
10.1 Global Operations.
We may transfer, store, or process your Personal Data in countries other than your own. Those countries may have data protection laws that are different, and potentially less protective, than the laws of your own country.
10.2 Safeguards.
When we transfer Personal Data internationally, we put appropriate safeguards in place in accordance with applicable law (e.g., contractual commitments) to require that your Personal Data remain protected in a manner consistent with this Policy.
11. Third-Party Services and Links
Our Service may contain links or integrations to Third-Party Products or external websites that are not operated by us. We do not control and are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you connect to or access through the Service.
12. Children’s Data
The Service is not directed to or intended for use by anyone under 18 years of age. We do not knowingly collect or solicit Personal Data from children. If you believe that a minor under 18 may have provided us with Personal Data, please contact us at [email protected]. If we learn that we have inadvertently received Personal Data from a child, we will take appropriate steps to delete it.
13. Changes to This Policy
13.1 Updates.
We may update or modify this Policy at any time in our sole discretion to reflect changes in our Service, our data practices, or applicable law. The “Published” date at the top of this Policy indicates when this Policy was last updated. Any material changes will be effective no sooner than thirty (30) days after we provide notice (which may include posting a notice in the Service or sending an email to the address associated with your account).
13.2 Your Continued Use.
By continuing to use or access the Service after the updated Policy becomes effective, you confirm that you have read and understood the latest version of this Policy. If you object to any changes, you may terminate your use of the Service in accordance with the Terms.
14. How to Contact Us
If you have any questions, concerns, or requests regarding this Policy or our privacy practices, please contact us at:
Email: [email protected]
We will do our best to respond to inquiries in a timely manner and in accordance with applicable law.
Thank you for reviewing our Privacy Policy.
Your continued use of the Service constitutes acceptance of this Policy. For additional information regarding our terms and conditions, please see our LexIQ Terms of Service.